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SIQ Forskning Publikationer

Publikationer

Utöver den forskning vi själva bedriver tillsammans med våra samarbetspartners, publiceras varje år en mängd intressanta forskningsrapporter både i Sverige och internationellt. Här presenterar vi intressanta rapporter som presenterats på den internationella konferensen Excellence Summit eller har någon annan anknytning till vår verksamhet. Vi har valt att strukturera rapporterna efter de fem framgångsfaktorerna för att underlätta sökningen.

Rapporter med fokus på kunder och intressenter

SIQ Guide för utveckling av kvalitet i partnerskap

Sammanställningen är baserad på 2021–2023 års workshops med SIQ persontrafiknätverk kompletterat av input från tidigare möten med nätverket. Det utgör grunden för syftet och behovet att utveckla en guide att stödja utveckling av kvalitet i partnerskap under avtalsperioden efter ett signerat kontrakt.
Kontakt:
Anders Fundin

Important drivers for customer satisfaction – from product focus to image and service quality

In today’s volatile market economies, economic and social benefits of the competition must be evaluated from various financial and non-financial aspects. Among these aspects, Customer satisfaction measurements are recognised as the non-financial performance indicator that is the most widespread.
Kontakt:
Anders Fundin

Rapporter med fokus på leda för hållbarhet

Distansarbete under covid-19-pandemin och psykosocial hälsa

Syftet med rapporten är att beskriva erfarenheterna hos individer som behöver arbeta hemifrån till följd av covid-19. Rapporten är en del av ett AFA-finansierat forskningsprojekt som pågår till och med juni 2023.

How NorDan AB applies the UN SDGs in a pragmatic way and contributes to a more sustainable Scandinavian building industry

NorDan AB in Sweden has, over the last years, actively used the UN Sustainable Development Goals (SDGs) as part of its strategy for sustainable development. The company has focused on selected SDGs and carried out a high number of improvements and innovations within additive manufacturing.
Kontakt:
Dag Kroslid

Decoding sustainable success

The concept of sustainable development has become widely accepted among nations, organisations and individuals. According to the Bruntland Commission, Sustainable Development is defined as a development that meets the needs of the present generation without compromising the ability for future generations to meet their needs.
Kontakt:
Anders Fundin

Inclusion of CSR in the extended performance satisfaction index – new development

Companies and organisations apply non-financial performance measures, such as human capital, brand equity and customer assets as corporate brand amplifier as well as to complement indicators of traditional financial measures. It is crucial to understand how companies and organisations may use non-financial assets to create value for their stakeholders.

Quality 2030: quality management for the future

Quality management (QM) has shown an impressive ability to update and evolve. The purpose of this paper is to highlight themes that have been identified as vital and important for research projects within QM during the coming decade. The paper is also an attempt to initiate research for the emerging 2030 agenda for QM, here referred to as ‘Quality 2030’.
Kontakt:
Anders Fundin

Towards societal satisfaction in a fifth generation of quality – the sustainability model

The quality concept has developed over many generations. The purpose of this article is to review and describe how the quality movement developed through four sequential generations and how a fifth generation is upcoming. Building on the different generations of quality, the fifth generation reveals differing needs between customers and stakeholders.
Kontakt:
Anders Fundin

Förenklar SIQ Management Index kvalitetsarbetet för ledningsgrupper?

I en ny studie har ett forskningsteam bestående av Kristen M. Snyder, Henrik Eriksson och Hendry Raharjo undersökt om SIQ Management Index stödjer effektiviteten bland ledningsgrupper.

Kontakt:
Kristen Snyder
Telefon: 010-142 83 96
E-post: kristen.snyder@miun.se

Quality-based management for future-ready corporations serving society and planet

The five disquieting environmental phenomena of today are bio-extinction, climate warming, lifestyle diseases, pollution and a looming resource scarcity. These are the consequences of human activities like releasing greenhouse gases, discharging effluents, over-using both renewable and non-renewable resources, chemicalising everything, generating harmful wastes, and causing radiation.

2017 World state of quality: first worldwide results

To measure country quality performance we propose to use sixteen indicators divided into ten dimensions that compose the World State of Quality (WSQ) model. Here we will describe the first worldwide application of this model, which was previously piloted over European Union countries.

Excellence for sustainability – maintaining the license to operate

Companies increasingly work in a global context and need to be relevant in it. In addition to focus on customers, companies need to identify and attend to the needs of various stakeholders. The quality principle of customer focus has been used for identifying stakeholders, their needs and how to manage them.
Kontakt:
Raine Isaksson
Telefon: 0498-108380
E-post: raine.isaksson@angstrom.uu.se

Quality for a sustainable future

There is a growing number of organisations working on sustainable development and there is no lack of events organised or papers published on the subject. These activities are related to high level policies that appeal to political leaders. As far as businesses are concerned the target group mainly consists of large and globally active organisations.

Organisationers främsta utmaningar – en studie med fem års horisont

Oavsett vilka samhällstrender som råder medför de ofta någon form av omställning eller fokusområde med varierande tidshorisont. Så vilka är de främsta utmaningar som företag och organisationer i Sverige står inför de närmaste åren?

Rapporter med fokus på motiverade medarbetare

Creating a culture for sustainability and quality – a lean-inspired way of working

Even though much research has been carried out regarding various sustainability issues, the research into cultural aspects of sustainability and quality is very limited. The purpose of this study is to explore the culture of an award-winning company that is successfully working with sustainability and quality.
Kontakt:
Yvonne Lagrosen
E-post: yvonne.lagrosen@mdh.se

Quality culture deployment – using behaviours to explain, diagnose and improve a quality culture

Today’s organisations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply quality management and lean within organisations; thus, it appears central to measure these values.

Kontakt:
Ingela Bäckström
Telefon: 070-257 62 23
E-post: ingela.backstrom@miun.se
Peter Cronemyr
E-post: peter.cronemyr@liu.se

Rapporter med fokus på värdeskapande processer

2017 World state of quality: first worldwide results

To measure country quality performance we propose to use sixteen indicators divided into ten dimensions that compose the World State of Quality (WSQ) model. Here we will describe the first worldwide application of this model, which was previously piloted over European Union countries.

Towards a quality management competence framework: exploring needed competencies in quality management

Few empirical studies have focused on what quality management practitioners actually do, with even fewer studies focusing on what it actually takes to do quality management work, i.e. the competencies of quality management. The purpose of this paper is to introduce a competence-based terminology for describing general competencies of quality management work in organisations and to create a competence framework in order to understand what is needed to be a quality management practitioner.

Rapporter med fokus på förbättringar och innovationer

Exploring the emergent quality management paradigm

The development of successful production systems is affected by conflicting forces, that is, initiatives seemingly conducive for one line of work can be a constraint for another. Consequently, this paper presents an alternative perspective on how these issues could be managed in organisations.
Kontakt:
Anders Fundin

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